Term and conditions.

General terms and conditions of purchase and use of the site


1 Ownere

The Seller of the products and Owner of the sitehttps://appenninofoodshop.com/ is Appennino Food Group spa, via del Lavoro 14 / b 40053 Valsamoggia P.I. 01840391203 REA BO-393085 - e-mail: info@appenninofoodshop.com PEC:C: appennino@legalmail.it – share capital 250,000.00 fully paid up.

2 Scope of applicatione

These conditions govern the sale of products on the sitewww.appenninofoodshop.com in the version published at the time of the order..

The offer of products on the site www.appenninofoodshop.com it is addressed exclusively to natural persons who do not trade it as part of their own commercial activity and who are therefore qualified as Consumers.i”.

By submitting the order, the User declares to have read all the information provided during the purchase procedure and to fully accept the general conditions of sale.ta.

3 Registratione

The user who accesses the site to make purchases is required, before placing an order, to carefully read these General conditions. To be able to use the service, registration is required by the User who must provide the data requested in thel formregistration and accept the Privacy Policy according to the information and these general conditions. The User is required to keep their login credentials and will be solely responsible for all the activities that will be carried out on the site in association with their credentials.li.

4 Productsi

Information regarding the contents of the boxes offered for sale are available on the page of the site dedicated to each box below Product. The images depicting each element contained in the product for sale correspond to a photographic representation of the element itself.so.

5 Purchase procedureto

Prices are expressed in Euros and are inclusive of VAT. Shipping costs are not included in the price of the single product and vary according to the purchase amount and destination and are expressly indicated in the order summary.rdine.

To complete the purchase procedure, the User must select the product, add it to the cart and complete theil check out by entering the shipping and billing data and selecting the chosen payment method. The conclusion of the contract is subject to payment of the price and shipping indicated in the order summary form. Once the transaction is confirmed, an order confirmation message will be displayed.

Orders are always to be considered irrevocable. Once the order has been received by the Owner, it is to be considered final and the products will be immediately prepared for shipment, any additions must be managed as a new order..

6 Terms of deliverya

For orders received before 12:00, except in cases of force majeure, unforeseeable circumstances, holidays and holidays, disadvantaged / remote delivery locations, delay attributable to the carrier, delivery will be made within:

Italy excluding islandse)

24/48 hours

Italy major and minor islandsi)

48/72 hours

Orders received after 12:00 will be shipped the working day following the order date..

Orders received on Saturdays or Sundays, or public holidays, will be processed on the business day following the order date..

7 Methods of paymento

The payment methods available to the User are described on the order page PayPal, Credit Card or other electronic payment systems. The owner does not come into contact with the data provided by the user and the site does not store the credit card data.ito.

8 Receipt of paymento

For each order placed, the Owner will issue a receipt that will be received by the customer at the same time as the goods are collected.

9 Delivery

Deliveries in the provinces of Bologna and Modena will preferably be made directly by the Owner, through its own carrier. Shipments to the rest of Italy, including the islands, will be made by an express courier during working hours according to the times indicated in the order form at the indicated destination address, except for delays or unforeseen events not dependent on the will of the owner.are.

The timing of the delivery, if possible, will in any case be indicated in the order form, except for delays or unforeseen events not dependent on the will of the Owner..

The owner is not responsible for failure or late delivery of the goods due to inaccuracy in the information indicated by the user eg. incorrect indication of delivery address or for problems arising after delivery or, in the case of shipping outside the provinces of Bologna and Modena, for delays attributable to the courier.e.



10 Exclusion of the right of withdrawal

Since these are the sale of food products that risk deteriorating or expiring rapidly, being subject to alteration also as a result of inappropriate storage, for reasons of hygiene and customer protection, the right of withdrawal is not applicable. Consumers are therefore granted the right to return the goods purchased solely for non-conformity of the order or products, i.e. for product or package manifestly damaged upon delivery or quantities and / or incorrect type with respect to the order pursuant to art. 59 of the Consumer Code.nsumo.

11 Return of non-compliant productsi

Consumers are granted the right to return the goods purchased solely for non-conformity of the order or products, i.e. for product or package manifestly damaged upon delivery or quantities and / or incorrect type compared to the order reported at the time of delivery.a.

In case of return to the Consumer, the payments made through the original payment method will be reimbursed, including delivery costs, or the returned products will be replaced with others that comply with the order.

The refund may be suspended until the owner receives the returned goods.

If the return of the products received is requested, the items must comply with the following requests:

  • Items must still have the label and must be returned in their original packaging with no signs of wear;;
  • In case of non-compliant items, they must be returned without having been opened and with the guarantee seal still intact.

To initiate a return, complete the following steps:

  1. Access the returns and refunds page of the siteo www.appenninofoodshop.com, download the reimbursement request form and, after filling it in all its fields, send it by email to info@appenninofoodshop.com;;
  2. The procedure will be taken over within 24/48 hours and an answer will be provided to the user.

12 Closing User Accounte

The Owner reserves the right to suspend or close the User's account at any time and without notice. The Owner reserves the unquestionable right to inhibit access to the site at any time and without noticeto www.appenninofoodshop.com user accounts for which payment irregularities or non-payment have been detected, repeated unsuccessful order attempts or any explicit or implicit activity may cause direct or indirect damage to the owner..


13 Prohibited usesi

It is forbidden for the user to violate or attempt to violate the security of the website..

The user must refrain from using the site in such a way as to cause damage to the site itself or that may affect its availability or accessibility, nor can he use the site in an illicit, illegal, fraudulent or harmful way.so.

It is also forbidden to reproduce, duplicate, copy or sell the service without the express authorization of the owner.

14 Privacy Policyy

For information on the use of personal data processed, please refer to the site's Privacy Policy.

15 Protection of the brand and contenti

All figurative and nominative trademarks of the Owner and all other names and trade names, illustrations, photos that appear on the sitewww.appenninofoodshop.com are owned by the Owner and are protected by the laws in force.

Any use not expressly authorized as described above will be punished in accordance with the applicable laws.

16 Changes to the Termsi

The Owner reserves the right to modify these terms at any time by giving notice to users exclusively through publication on the site. The user who continues to use the site even after the publication of the changes accepts the new terms without reserve..

17 Communicationsi

All communications relating towww.appenninofoodshop.com must be sent to the following address: info@appenninofoodshop.com

18 Applicable law and competent courte

The sales contract between the Owner and the User is concluded in Italy and governed by Italian law.
The User can make use of the ADR Joint Conciliation procedures or can file a complaint through the ODR platform of the European Union by connecting to the web address: https://webgate.ec.europa.eu/odr. In any case, the User retains the right to appeal to the competent Judicial Authority to assert their claims. For the solution of any disputes relating to the interpretation, execution of these conditions or single purchase orders, the Court of the Municipality of residence or domicile of the User is exclusively competent if located in the Italian territory; in all other cases or in any case if the buyer is not a consumer, the Court of Bologna will be exclusively competent.i Bologna.